Visa Operations Consultant - CIT

Job Description

Role Summary:

The primary function of the role is to connect with the customer to ensure documents required for visa

processing are complete and error-free and handed over to the customer on time.

Responsibilities

Primary:

● Focus on completing the targeted handover with utmost care ensuring smooth visa processing.

● All enquiries from the customers are to be answered by giving clear information on the visa

documentation status and related activities.

● Proofread the documents updated by the documentation team and ensure complete and

correct information is shared with the customer

● Follow up with the customer for any pending documents required as per the rules of each

country

● Ensure Google reviews are collected from the customers served and acknowledge their

responses or feedback.

Secondary:

● Make sure that all calls/chats are acknowledged and information is passed on to the respective

consultant via CRM

● The consultant confirms the Visa appointment and guides the customer through the entire

process

● Be updated with the changing rules and regulations of Visa for all countries and always

showcase learning attitude

● Regularly check adherence to the visa application process and documentation requirements

for all countries.

● Adhere to the internal process flow and SOP while handling operations and answering queries

from customers.

● Conduct a thorough check of the details documented by the documentation team and share

feedback with the consultants regularly.

● Keep track of pending follow-ups to collect complete documents for visa approvals

● Be flexible to work in shifts

● Be proactive and empathetic towards customers